24h Response — 24-hour urgent services environment
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Concept project · 24-hour urgent services

Three seconds, or the next one answers.

An urgent-service site built for one thing: becoming a call before the competitor's page even loads.

Project

24h Response

Timeline

7 dias

Scope

1 página

Concept project

A fictional brand, created by Prumia to demonstrate strategy, interface and project decisions. The timeline shown follows Prumia's real process.

The problem

Someone with an urgent need doesn't browse. They call whoever answers first.

53% of mobile visits are abandoned once a page takes longer than 3 seconds (Google/SOASTA, 2016).

A beautiful, slow corporate site loses to a well-placed phone number.

7

days to launch

from the day content arrives

3s

loading limit

Google/SOASTA, 2016

53%

abandon past that mark

Google/SOASTA, 2016

Project decisions

Every choice has a reason behind it.

6 decisions from this project and how each one affects delivery time. The timeline starts when we receive your content.

01

Calling is the whole page

A fixed call button, visible at any scroll depth, with a 44px tap target.

Time impact
Half a day of development
02

One page, not ten

Everything that decides the call fits in one scroll. An internal menu would only add friction.

Time impact
7 days instead of 15
03

Minimal weight

Local fonts, one optimized image. Nothing delays the first pixel.

Time impact
1 day of development
04

Explicit coverage

Neighborhoods served and average arrival time in text, not a heavy map.

Time impact
Half a day
05

Proof in 10 seconds

Fleet, license and 24h service right below the button. No mandatory scrolling.

Time impact
1 day of development
06

No form

Someone with an urgent need doesn't type. Phone and WhatsApp, full stop. A form can wait.

Time impact
Saves 1 build day

Screens

urgencia.com.br
Visual detail from the 24h Response project

24h Response

24-hour urgent services

01

Call

Phone and WhatsApp above everything.

02

Coverage

Neighborhoods and average time, in light text.

03

Proof

License, fleet and 24h shift.

04

Fixed footer

Call action always on screen.

Texture and atmosphere from the 24h Response project

Speed is service.

Project identity

Colours and type created for 24h Response. This is not Prumia's identity — each project takes its own place in its market.

Palette

Base

#0E1116

Surface

#171B22

Accent

#E2574C

Text

#F2F0EB

Typography

Clash Display / Satoshi / JetBrains Mono

Typefaces chosen for this project. Prumia itself uses Playfair Display and Montserrat.